Shipping

Delivery Times, Cost and Conditions

Zone

Shipping Time

Free Shipping 

Europe (EU) 3 to 6 Days On orders > 75 USD
US, Canada & UK 4 to 10 Days On orders > 145 USD
Oceania 4 to 10 Days On orders > 150 USD
Latin America & The Caribbean 4 to 10 Days On orders > 150 USD
Asia 4 to 10 Days On orders > 150 USD
Africa 4 to 10 Days On orders > 150 USD
All products are shipped directly from Spain via express courier. Shipping time between 3 to 10 days depending on the delivery Zone. The shipping cost is calculated by Kilogram at the end of the checkout.
*** Please contact us via info@smldetails.com and we will provide you with a quotation.  

 

 

Order Processing

When you place your order, we begin making your items as quickly as possible. Most orders ship within 1 or 2 days. However, in peak seasons, shipment can take up to 5 business days.

Delivery time may vary depends on the destination..

IMPORTANT: The customer may be charged for custom post and VAT as the goods are shipped internationally. Please check the conditions of your country.

IMPORTANT: Selected countries are eligible for free shipping with the minimum purchase amount. The rest of the world is to charge the world shipping rate accordingly.

Does SmlDetails.com offer package tracking?

Yes, you can track any package and check the tracking number in your shipment confirmation email.

What is included in the shipping charges?

The shipping charges include: Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.), Transportation, Insurance, Customs clearance at origin.

What is included in the shipping charges for deliveries outside the European Union?

In the case of deliveries outside the European Union customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as SmlDetails.com will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. SmlDetails.com will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.

What happens if you notice that you need to make a change after placing an order?

In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this contact us at info@smldetails.com as soon as possible. Our staff will get back to you as soon as possible.

How to cancel an order?

If you wish to cancel an order and stop your shipment, contact us as soon as possible. However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible. Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalizing them.

How should you proceed when receiving a shipment?

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.