FAQs

Are the products sold on SmlDetails.com original?

The products sold on SmlDetails.com are all 100% original, purchased directly from the brands, licensees, or official distributors.

From where does SmlDetails.com ship the products?

All our current stock is being dispatched directly from Spain.

Where is my order?

We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you as soon as the product(s) is on its way.

The Tracking Number says delivered, but I haven't received my order.

If your package was delivered but you did not receive it, it is your responsibility to contact the post office or courier company and resolve the issue. It is your responsibility to contact the post office or courier company and file a claim for the missing package.

How do discount codes work?

Only ONE discount can be applied at checkout. Add your discount code when you view your cart.

What is the store's cancellation policy?

For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible. Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalizing them.

How long will it take to receive my order?

The processing time may vary, usually between 24-72 hours. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.

CURRENT DISPATCHING TIME: 2-5 business days

DELIVERY TIMES

EU 2-8 Business Days depending on the product ordered
United States 3-8 Business Days depending on the product ordered
International 4-12 Business Days depending on the product ordered
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

What currency do we sell in?

For international users, we automatically display prices in your local currency. However, the order will be charged in EUROS and will be shown during checkout. If your credit card is used for a payment in foreign currency, most banks will allow you to pay. Please check with your bank if they may charge a fee for service.

What is included in the shipping charges for deliveries outside the European Union?

In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as SmlDetails.com will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. SmlDetails.com will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.

Do we charge for customs, taxes, VAT or any other extra fee?

We only charge for the purchase price, shipping rate and VAT collected within EU only. We do not collect any payment for customs, currency conversion rates, or any other fees, and cannot reimburse any extra charges.

Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.

VAT: We do not charge for Value-Added Tax out of EU and cannot cover any changes which your country may add.

Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under EURO currency.

Still got unanswered questions?

Contact our support team!

 

 

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